Refund and Cancellation Policy

Last updated: 29 September 2026

Cancelling a plan

Pro is a monthly plan that renews automatically. You can cancel at any time from Settings or by writing to support@ametyst.ai. Cancellation takes effect at the end of the month you have already paid: you keep the plan until then, you are not charged again, and your account continues on Pay per use. Plan fees for a month already started are not refunded.

Pay per use

There is nothing to cancel: you pay only when you choose to buy credits.

Credits are not refundable (business customers)

Credits are delivered to your account immediately after payment and can be used straight away, so top-ups are final. Credits you buy never expire, so they stay available for as long as your account is open.

If you buy as an individual (consumer)

The same applies. Credits are digital content delivered immediately at your express request, given when you complete the purchase, so the 14-day right of withdrawal does not apply and top-ups are final. Billing errors are always corrected, see below.

Pro is different: you can withdraw within 14 days from your first subscription by writing to support@ametyst.ai, and we refund the fee you paid, less the part that covers the days Pro was active. It applies to the first subscription, not to its renewals.

When we refund

If we close your account or discontinue the Service without a breach on your side, we refund your paid, unused credits.

Billing errors are always corrected

If you were charged twice, charged a wrong amount, or a payment went through and the credits did not reach your account, write to us and we fix it: by delivering the credits or by returning the payment.

Closing your account

You can close your account at any time from Settings or by writing to support@ametyst.ai. Unused credits are not refunded when you choose to close.

How to reach us

Email support@ametyst.ai from an account admin address with the company name and the date and amount of the payment. We answer within 2 business days.

How refunds are paid

To the original payment method, within 5-10 business days. If your card was charged in a currency other than euro, you get back exactly the amount you paid, at the same exchange rate as the original payment. The corresponding credits are removed from the account and a credit note is issued for the invoice.

Disputes

If something looks wrong with a charge, write to us first. We resolve billing problems quickly and without the delays of a chargeback.